FAQs
What is the story behind Beauty Tribe?
What is Beauty Tribe?
How will i know when the item has been shipped?
Can i return my order after i have received it?
I didn't receive the free gift with purchase.
The discount code is not working for me. can you help?
I think the product i received is fake.
Do you sell to salons?
I have received a wrong item
I have received a damaged item
How can i track the status of my order?
How do i search for a specific item?
Can i update the items in my order once the order has been placed?
How do i contact customer service?
Do you deliver to abu dhabi?
How can i redeem the 10% discount on my first order?
How can i change my email address?
Can i cancel my order before i have received it?
How can i exchange an item?
I missed the delivery, how do i get the order reshipped?
How much is the cost for shipping and returns?
Can i use the instalment plan with purchases made via prepaid cards or cash on delivery?
How do i change my delivery address or scheduled delivery date?
What countries do you deliver to?
How can i change my phone number?
How do i check all my orders?
How long does it take to deliver my order?
Is vat additional or included in the price
When will i get my refund?
Why is the promo code not working?
How do i cancel my order?
I have a missing item in my order
It has been over 2hrs and i have not received my order
Will i get the shipping charges refunded while cancelling my order?
How do i pay using apple pay?
I had paid cash on delivery and returned my order, can i get the cash back?
My order was delivered to the wrong address.
I want to cancel my return request.
I've opened the product but i want to return it as i dont like it
How can i return a product?
What is the return policy?
How are refunds processed?
Can i use more than one promo code?
I have forgotten my password. what should i do?
I cannot get tabby to work
How do i check i have been refunded the correct amount?
Im having issues on the checkout page. can you help?
I have not received my order.
How do instalments work?
What will happen if i cancel an order placed with an instalment plan?
Got more questions? Let's chat.
Drop us an email at info@beautytribe.com or contact us on WhatsApp